0 devices. GearHead Support for Home Users. Hi, I changed to Xfinity a month ago. Re: CM500V Connection issues. The Netgear CM500 is a high-speed cable modem that is certified for DOCSIS 3.0 to work with providers such as Comcast XFINITY and Time Warner Cable as well as most major cable service providers. Fix: Downstream channel inactive - Verify all cable connections and try resetting the modem. OP here...I called Xfinity and they hadn't activated voice. However, you can log in to the modem to change a limited number of settings. I changed to Xfinity a month ago. Internet works fine. None - A device is connected to the Ethernet port at 1000 Mbps. None - A device is connected to the Ethernet port at 10/100 Mbps. Reboot the Cable Modem. Be sure there are no coax cable line splitters in the between the modem and ISP service box. Landline doesn't get a dial tone - to confirm, landline worked with Xfinity. During the installation and activation, you must connect the modem directly to a computer. None - Ethernet port is processing traffic. More info: Another tech I just talked to said that there is a difference between Comcast residential (aka Xfinity) and Business. Also I plan to use a Netgear N900 router with this modem Also I plan to use a Netgear N900 router with this modem Asked 2 years ago by Beachdog . Scanning for downstream channel - Verify all cable connections and try resetting the modem. Voice Cable Modem User Manual Model CM500V September 2017 202-11792-01 350 E. Plumeria Drive San Jose, CA 95134 USA Well, it shows as compatible with xfinity voice. To their defense, calling them wasn't that bad. CM500V – Cable Modem for Internet & Voice–DOCSIS 3.0 / CM500V CM600 - High Speed Cable Modem / CM600 CM700 – High Speed Cable Modem—DOCSIS 3.0 / CM700 If you’re experiencing connectivity issues, follow these troubleshooting steps: Contact your Internet service provider (ISP) to verify that your device is activated. Have the ISP check the signal and line quality up to the modem. Internet works fine. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Full TV experience: live & On Demand, voice remote, streaming apps and more! For more information about activating your cable modem or modem router, visit How do I activate my cable … After the cable modem is successfully registered on the network, the. Wait a couple of minutes to let the cable modem cool down. A device is not connected to the Ethernet port on the back. Q: Question Is the Netgear CM500V compatible with Mediacom cable and phone service. I guess I should have just called them first, but I dread calling cable companies. Rebooting the cable modem disconnects all computers from the cable modem’s local area network (LAN). I have a major problem since moving where my uplink stream isn't working right and the green light flashes and times out constantly. RESET - Use this button in the unlikely event that you want to restore the default factory settings. - Connect a device to the Ethernet port on the back. IF you've swapped phone cables and such and not getting any dial tone, it's possible the modem is bad and need to be replaced. ETHERNET - Connects to the Ethernet cable. Title: NETGEAR Nighthawk Voice Cable Modem Model CM500V Quick Start Gudie Author: NETGEAR Subject: Voice Cable Modem Model CM500V Created Date: 7/15/2020 2:42:32 PM Disconnect the power adapter. Voice cable modem (30 pages) Modem NETGEAR CM500V Quick Start. Page 21: Chapter 3 Troubleshooting This chapter provides information about troubleshooting your cable modem. Purchased same type of device recently as you--returb from Amazon. Netgear CM500V ($100) For some degree of "future proofing" I could get: Arris T25 ($200) Netgear CM1150V ($250) I guess I could wait until the CM1150V goes on sale but I'd like to upgrade ASAP. User rating, 4.6 out of 5 stars with 557 reviews. CM500V-100NAS SKU: 6105901. It came with the Xfinity modem which worked fine. It is Cable Labs certified DOCSIS 3. It will take a moment or two before it's up and running again. It was an open box/refurb item from Amazon so maybbe there is a defect, or just user error. @Treviart wrote: I have Xfinity, with a reasonble internet connection, and no major issues, but one. The lights indicate the current status of your gateway. This button is recessed to prevent accidental resets of your modem. The first six characters of the MAC address are unique to the manufacturer of the device. MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. So you'll need to point a web browser there while connected to the network your router is broadcasting. Maybe they pushed the wrong configuration file to the CM500V. I suspect that putting a DOCSIS 3.1 on a 300Mbps service is a waste of money. In our cable modem tests, the Netgear CM500 performed extremely well on a network stressed by running four simultaneous bandwidth-hogging applications, including three large game file downloads on a PC, XBox One and PS4 Pro and 4K Netflix streaming. Save money by avoiding rental fees. Landline doesn't get a dial tone - to confirm, landline worked with Xfinity. Press and hold the Reset button to restore the router to its factory settings. Modem NETGEAR CM500V User Manual. I purchased the CM500V, switched from the Xfinity modem, called Xfinity and had them change everything over. Set your computer IP address, Subnet Mask, and Default Gateway to static. I bought the CM500V cable modem + voice for Xfinity end of December 2018. NETGEAR Cable Modem with Voice CM500V - For Xfinity by Comcast Internet & Voice | Supports Cable Plans Up to 300 Mbps | 2 Phone lines | DOCSIS 3.0, Black, 16x4 w/ Voice (CM500V … Make sure that the cable modem is placed in a vertical position. Subscribe for Updates. Re: CM500V Voice doesn't work with Xfinity, CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP, WiFi 6 Access Points and devices are the future of WiFi. 4.6 (557 Reviews) ... Called NETGEAR support ran some tests and said signal strength from xfinity was to high. Good expereince and I'm all set now. Works with all major service providers. Its happened before. If you never activated your cable modem or modem router, you must activate it using your ISP’s self-activation process. EASY CLAIMS PROCESS: File a claim anytime online or by phone. Read honest and unbiased product reviews from our users. I purchased the CM500V, switched from the Xfinity modem, called Xfinity and had them change everything over. I bought a Netgear CM500 about 2 years ago when I had 75Mbps down. Wait a couple of minutes to let the cable … No power - Verify all cable connections and try resetting the modem. Documents: - Owner Manual ( English ) - 824.24 KB - pdf - Application Guide ( English ) - Other Content ( English ) - Specification Sheet ( English ) Voice Cable Modem User manual Model CM500V September 2017 202-11792-01 350 E. Plumeria Drive San Jose, CA 95134 Already a Cox Residential customer? Voice cable modem (2 pages) ... Changing the starting frequency incorrectly causes serious connection and Internet problems. View online or download Netgear CM500V User Manual, Quick Start The Netgear CM500 is a DOCSIS 3.0 device. Re: CM500V Cable Modem Intermittently Loses Connection on Xfinity Network Have the ISP check the signal and line quality UP to the modem. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. After the cable modem is finished booting and reestablishes a … The Netgear CM500 has the following ports available on the back of the modem. Re: CM500v modem Try a reset on the modem. Troubleshooting. Voice cable modem (30 pages) Modem NETGEAR CM500V Quick Start. None - connection from the computer to the Internet established on one channel. It worked fine for about 7 months and then the problems started. Scanning for upstream channel - Verify all cable connections and try resetting the modem. Contacting xfinity is like pulling teeth to get someone that knows whats going on but it might be necessary. CM500V-100NAS Netgear Mobile - Use Manual - Use Guide PDF download or read online. This high speed DOCSIS~~®~~ 3.0 Cable Modem gives up to 680Mbps‡ download speed for streaming HD videos, faster downloads and high speed gaming. Internet connection would drop randomly 2-3 times a day and it would come back if I powered down/up the modem. Though it's recommended for internet packages advertising speeds of 300 Mbps or lower, we ran our tests using … It does this … Make sure that the cable modem is placed in a location with good ventilation. NFL RedZone, MLB Extra Innings, Latino, Movies and more! If you have not set up your cable modem, visit NETGEAR Support to download your product’s installation guide. The NETGEAR CM500V Cable Modem for Internet & Voice provides a connection to high-speed cable Internet with speeds up to 680 Mbps and supports 2 phone lines. Modem Offline - Verify all cable connections and try resetting the modem. The cable modem is too warm and might overheat. 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