We just bought two Latitudes. Thanks so much in advance! Most commonly, consumers tend to contact Flexsteel Industries to ask questions about: Request for Information, Product/ Service, Return/ Replace. even Chi HUA HUAs..As long as you keep their grooming up, the little doggy nails will do no harm! Hi. We just bought the flex steel crosstown 3 piece from a very reputable furniture dealer in Houston. The only problem is that it was the first piece of furniture we bought and it just didn't go with the space we have so it has literally just been sitting in our front room being unused after about 2 months of use once we got new furniture. The area where the cushions are sewn together is also wearing. Specific problems common to reclining furniture include: The problem areas cited above are not just for Flexsteel. One exception to the emphasis on cost reduction has been the growth of high performance fabrics over the past decade. Good luck! Do you know anything about this? It still looks brand new. This is especially critical with more expensive high performance fabrics and genuine leather. If I could have gotten it for $2,000 or so maybe I could have lived with it but $4300 is a LOT of money not to be sure the leather is going to wear well. I have now used it through two pregnancies where I get really sick and loved it. Like you said in your blog, we found a small store with better price, then big store price. It still looks great and works great! When the cushions are removable this can be fixed at a modest cost. I read a lot of reviews after the purchase and can only imagine that they're must be a knockoff brand that is being sold by "bargain" furniture stores. Finally after 6 months we got ahold of Flexsteel and they gave us a brand new couch. I'm sorry, that's frustrating! We still haven't had any problems with the frame, just the stitching on some of the seams on the corners on the top of the back. You can find contact details for FlexSteel Industries above.. ComplaintsBoard.com … The Latitudes-Wicklow Power Reclining Lay-Flat Sofa with Drop-Down Table and Power Tilt Headrest by Flexsteel at Conlin's Furniture in the Montana, North Dakota, South Dakota, Minnesota, and … Hi John,My husband and I were watching tv tonight and he commented again on how he just loves the furniture. Company will not answer emails and letters to CEO. There is a sizable rip now in the seam of an upper cushion on the couch (about 6 inches), but you cannot see it unless the seat next to it is reclined (we have them against a wall now). how good is a flexsteel sofa? Time will tell how well it holds up. Hope this helps! Flexsteel's South Haven line is manufactured in Mexico. We are ready to dump this chair and get something new. It's starting to crack at the seams and some of the so call leather is pealing away. I am trying to find any wear to mention on the furniture. Also, yes they are extremely comfortable, with buttery soft leather as mentioned, where you sit but not on the back or sides.They have plenty of support for the lower back, so I no longer have to put a pillow behind me!It is big enough for me as a 6 foot 1, 190 pound man, and yet doesn't swallow up my girl friend because of the supportive cusions.It will let you rock and reclines quite far, to about 15 degrees, just almost horizontal.However, when sitting up, you can sit up about as straight as you want to.We spent $3000 on ours and I was just looking online mostly to see if indeed it was leather because it doesn't have a very powerful smell, unlike yours, otherwise we would take it back, but after reading on the Flexsteel site, I learned that they coat it with a protective finish, which could seal in the leather and thus the smell as well.Thanks again for your review! Look at complaints on the http://ths.gardenweb.com/forums/load/furniture/msg0114545123999.html site and BEWARE . FlexSteel said they won't do anymore to fix it. We then choose a shorter list for in-depth research and testing before finalizing our … I'll post another reply on here when I get my follow up posted! We bought the extra protection and ours was treated. Only a small number of furniture manufacturers are large enough to supply the bigger chains. Thankfully the owner of the store where we purchased it is trying to help resolve this & in talks with the manufacturer. inboedelopslag. Flexsteel sleeper Tags: Unfortunately, you cannot have both power and gliding on the love seat- so I chose to glide. Worst leather sofa and love seat we have owned. It is supposed to have the blue steel springs. The cushion is still supportive, not saggy like some get. But you can expect a higher rate of problems with the reclining furniture category. It's only my husband and me. There are some things I notice and wonder if they were always that way, since they don't seem to get worse. C/S is terrible. Quality of leather on power recliner. After reading other reviewer comments, I don't think we will be purchasing the sofa. Non-removable cushions also dramatically reduce the cost of fabric. We love the look and comfort, it's used daily by our family of 4. When you compare similar recliners in the same type of fabric or leather, you’ll find La-Z-Boy and Flexsteel … The point of my story here is : DO NOT BUY FLEXSTEEL. The individual specifications on the Westport sheet say under warranty that it has a limited lifetime warranty on the frame, cushions, and spring system. They still look and work great. Furniture Warranties - Tricks, Traps and Warnings. The Latitudes - Grant Transitional Power Reclining Sofa with Power Headrest and Storage Console by Flexsteel at Westrich Furniture & Appliances in the Delphos, Lima, Van Wert, Ottawa, and Celina … Did you post a recent review on this? That's pretty much standard for all manufacturers. I read that if your Flexsteel has a dust cover and you can't see the springs then it probably has a cheaper version. Flexsteel is proud to offer a convenient alternative through our sister company, Home Styles. I purchased a Flexsteel … could this be from the leather drying and pulling the seams apart ? That ole saying, "things aren't what they used to be" is so true. And all the same problems with Flexsteel customer service as well. The fit and finish is awful with an inch plus space between the seating and center console on one side of the loveseat and none on the other. When you say there is a little sagging on the backrests what do you mean? Best wishes!!! We just bought ours at Furniture Factory Outlet.I was just trying to determine which model it is, since it isn't on the label.It is made in China, and is supposed to be leather.It is one of the Latitudes collection, comprised of 7 interlocking pieces:Two end recliner/gliders, one middle glider/recliner without armrest, the corner seat, one middle stationary seat, and two small storage modules with backrests but which aren't comfortable to sit on at all... may be why it was apparently discontinued.Anyway, we are happy with ours so far, but they recline so far, we have to move them out much farther into the center of the room than we did the previous reclining sectional, so we have very little living room left!By the way, if I were your husband I would be offended by your remark that this sofa was the most comfortable thing you've ever sat on ;0}. In no way does SimplicitySofas.com claim ownership or responsibility for such items, and you should seek legal consent for any use of such materials from its owner. The Grandview leaned back too far for me. Manufacturers respond by reducing production and material costs. It is in perfect condition. Flexsteel has the best quality of any furniture I have ever owned. Given this experience, I would not recommend purchasing this set to anyone. And it is usually available only through a limited number of RV dealers. I do not have the sofa, I have RV seats made by Flexsteel. Large furniture manufacturers, such as Flexsteel, are all competing for limited floor space in the stores controlled by the few dominant retailers. - John W. Flexsteel … I did call and get a quote on Flexsteel's domestic line and it would have cost $5097 not including tax and that was for a leather/vinyl match. Found the Love seat with console (tan) floor model for $ 499. Not sure if I just didn't notice it before or it has happened over the last while. From The Cheeky Review Click to read more. We returned home without ... egliderrecliner.blogspot.com. That seems really steep! As far as complaints, you can read the other comments and my replies on this review. We did order power and that is more expensive. I have HAD my one and only piece of furniture from Flexsteel.. Read full review. What are the best online furniture websites? There is a lot of truth to this perception. Great review! We decided on the Crosstown Group reclining sofa and glider/recliner chair. If it wasn't for the stitch thing, I'd be completely happy with them still! General Reviews of Flexsteel John W, Wed, Apr, 2011. Not the seats but the back part? We are not hard on furniture; in our 60's, no kids no pets. 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