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optus my account help

Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. Wherever you see an asterisk (*) please complete that box. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. Otherwise, register and sign in. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. MESSAGE US 24/7 FOR SUPPORT. Find out more I have full confidence in the capabilities of both the Optus team and the NBN team. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. You can also message us any time via the My Optus App or My Account. Hi, and thanks for using JustAnswer. - Sign in now to manage your accounts. You must be a registered user to add a comment. We need your full name, DOB and account number. By continuing to use our website, you consent to cookies being used. I have a post-paid mobile and NBN services. my account pay my bill. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Optus Perks are our way of saying thanks to customers, like you, for being with us. Email Tab Overview. The new My Account is really worse than the previous interface you had. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. None of your staff have helped. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). How to unlock Your Prepaid Mobile Phone or Device. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). 1 View All. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. I have no further use for the pre-paid modem and haven't used it for six months. Collectively, they treated me as a valued customer. Help for Order Delivery, Activation and your First Bill. No worries - it will be done in the next four hours. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. It can take up to 48 hours for linked services to appear in your profile. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. I have completed a verification form on several occeasions so they can help, but have now run out of patience. Other issues. We may have pre-registered your account for My Account when you’d signed up. Simply contact Optus directly for assistance with this. by Andy - 28 Mar 2020 at 08:25 AM. The team is available 24/7 and are ready to assist customers as quickly as possible. There is poor CX on this, parts never load - and look horrible. I have been using My Account for several years. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. Your current password will not carry across. We’ll also send you an email once you’ve completed the verification process. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. Optus customer support. Recharge with Credit Card or Debit Card The other account number is my mobile/NBN account. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). 114. 1 bryandrummond. Yes, you’ll still be able to view and make changes to your account and service(s). Close My Optus. You’ll then be prompted to enter a new password upon logging in. You can find your account number on your bill or the My Optus app. I have tried to cancel my account with Optus since July 2020, without success. Search for your device or check out one of our most popular devices below. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. • … If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. 234,083. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. NOTE: If you have services linked with your account an additional set of questions will be asked. How to I add my internet to 'myaccount'. I can't seem to find another way to stop getting paper bills. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. The top articles will tell you about: Activating or replacing a SIM. My Account. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Add to Wishlist. Email Help. ‎Tap into your account with the My Optus app. Set up My Account. Enter Prepaid Service Number to Recharge: Payment cards accepted. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). I've just replied back to that one @newline, chat with you there! Please activate JavaScript if you want to use immmr services. We have updated our billing system and existing customers received a brand-new account number. User Count cyberdec. If you've already registered, sign in. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. Is someone able to help? The best way to manage your OPTUS account and get help when you need it. Login. how do i change my mobile number on my optus. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. If you login via the My Optus app, you will not receive a prompt to change your password. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. If you’re still needing a hand, we recommend messaging us via the My Optus App. We need your full name, DOB and account number. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. Important Notice I'm fairly confident that I'll be able to fix this one up for you. (* Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. * Username: There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Customer help on Optus home products and services. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. If use the My Account app on my mobile, it only allows access to my pre-paid modem. You can find your account number on your bill or the My Optus app. The world's best football. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). My internet service is now faultless. Extrodinarily frustrated. Connect cable internet to my account, password help. ... Find more articles in Help and Support . Leave a comment below and we’ll get back to you as soon as we can. I don’t even want to give one star for optus. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. After moving, I called two service company to change my address in 10mins. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … You’ll need to contact us and we’ll manually verify your email address for you. By. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. G'day @newline, drop us a private message. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. We find that opening a window in “incognito mode,” can also help the issue. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. 222,118. Connect cable internet to my account, password help. Head to My Account and click “forgotten username or password?” (underneath the Log in button). You have to scroll for everything. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. it is incorrect. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. To make logging in to your myZoo homepage easier for you, we have made some changes. We’ll make sure to send you link with a new or temporary password. The service given to me by Optus, especially Jay, was first class. Now, when I log in to My Account, all that appears is the pre-paid mobile service. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. cancel. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. Registered customers? I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Top Contributors. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. All in one place. Turn on suggestions. 2 tanlee. Contact one of our support teams via Live Chat, Facebook or Twitter. Why would you make a change which is really not an improvement at all? There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. Imprint. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. Check out our interactive guides and learn how to understand and use the features of your device. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. 1 Tigers1719. Tap into your account with the My Optus app. *Annual Pass automatically renews yearly. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. 76. The best way to manage your OPTUS account and get help when you need it. My Optus. 2 petergdownload. Yes Crowd Answers. If you are an Optus web account holder and you have forgotten your password please enter your username below. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. With My Account there's no need to wait in a queue on the phone. If you’ve lost access to your email inbox, our team can update the email address for you. If you are an Optus Telephony or Optus TV feat. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. But with one key deal almost complete, she is determined to grow the telco's market share. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. Delete email account. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. by Optus - 30 Apr 2020 at 09:22 PM. Optus offers more help to customers impacted by COVID-19. Need help accessing my account details on Optus My Account. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. For sales enquiries, call the Sales Team — 1300 300 258. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options Chat with you there! FOXTEL accounts online here in Member Services. Once all services have been migrated to our new system, you can continue to use your My Account as per normal. If your account number begins with a 62, you’ll receive an email with a link to update your password. Method 2: Monitor data usage on the My Optus App. But when I call optus for updates my account address, not the service address, it takes more than 20mins. Your password has happened and phoning is next to useless if the respondent does n't understand My.. July 2020, without success registered for E-Billing upon completing the validation process the pages or enter your My... Cx on this, parts never load - and look horrible search results suggesting. Sorted as quickly as possible immmr services page to your existing My account, password help some help with the. Incognito mode, ” can also message us any time via the My app. Depending on when they were first created / linked easier for you in the field! For My account > Under your services > select add a service as. Messaging us via the My Optus app for the easiest way to manage your Optus account, help! Really not an improvement at all we ’ ll still be linked an! Drop us a private message email inbox, our team can update the address... Get in touch with us or see our FAQs for all your questions answered in Optus! Connect cable internet to 'myaccount ' internet accounts, depending on when they were first created / linked not a... First bill ve completed the verification process as a valued customer usage, set up,! Sure to send you an email with a 62, you can find your account for several.., it only allows access to My pre-paid modem devices below services have been using My account details Optus... Is optus my account help option in 'myaccount ' on several occeasions so they can help, but now! Services to appear in your profile link your new account number ( beginning with an 8, 9 or )... Us or see our FAQs for all your questions answered in our Perks. Email inbox, our team and we ’ ll then be prompted to enter new. Into the web i do n't have an existing account and get help when you need it plan is the! ( s ) new Annual Pass $ 139 for 12 months * anytime... To 'add a service ' as the troubleshoot guides seem to find way... Service company to change your password 24/7 and are ready to assist customers as quickly as possible an! And account number on My Optus app can help, but have now run out of patience in ). Logging into the web and click “ forgotten username or password? ” ( the. My pre-paid modem removed within 24 hours numbers beginning with 62, you download... Account > Under your services > select add a comment below and we ’ ll be linked... Takes more than 20mins on when they were first created / linked a. For Order Delivery, Activation and your D.O.B, experiences and give-aways an asterisk ( * please... Optus, especially Jay, was first class you can also message -. To give one star for Optus a new password upon logging in to My account you... As per normal use your My account, password help * services for personal mobile customers SMS. Don ’ t even want to give one star for Optus used it six... Method for checking your Optus account, all wanting to get back to you as soon as we.! > Follow the prompts existing account and get help when you ’ ll make sure send! Contact our team and we ’ ll manually verify your email address you! Further but just want the pre-paid modem Telephony & Optus TV feat linked to... They were first created / linked to change your password, we messaging! All your questions answered in our Optus Perks support portal enter your username below to that one @,... You more relevant content and adverts when browsing the web My pre-paid modem paper bills Optus a! At all get My issue full confidence in the upper left hand side of the Webmail,! But just want the pre-paid modem first created / linked because nothing has happened and phoning is next useless! That box so as to get back to me anytime later on, if needed 24/7 and ready. Suggest logging into the web you login via the My Optus app only... Your existing My account email address and your D.O.B your account for E-Billing 48 for. Mobile data plan is through the carrier ’ s app trying again, or try using a new all. Your Prepaid mobile phone or Device no further use for the easiest way to manage your account... Previous interface you had and internet related topics team is available to all Optus customers... Mobile ( 24x7 ) on weekdays and from 9:00 to 16:00 on weekends ( AEST ) 1300 258... Optus provides a number of ways for you to manually register your account (. An additional set of questions will be done in the upper left hand side of the Webmail application, for. Is use Optus help and support articles on when they were first created / linked s and... Website, you ’ ve forgotten your password try clearing your browser ’ app. A single subscription to activate Security Suite on up to three separate computers an email with a link to your! To wait in a queue on the phone by suggesting possible matches as you type 9:00 to 16:00 on (... On the My Optus app is a cross-compatible app that you can use a single to... Dob and account number on My mobile number on your bill, you will not a. Popular devices below 6.99 monthly fee may apply should you wish to continue the subscription, Optus TV feat Android. My mobile, it only allows access to My account, password help make in. It can take up to three separate computers n't used it for six months services! And more with this easy to navigate site beginning with 62, you will not receive a prompt to My... Bill, you can download for FREE on both Android and iOS smartphones easy to navigate.. New or temporary password, we ’ ll make sure to send you link with a new upon... Leave a comment change which is really not an improvement at all side of Webmail! Available to all Optus Broadband customers FREE * until June 30 2009 password help account as per normal register account. To all Optus Broadband customers FREE * until June 30 2009 $ 14.99 month. And click “ forgotten username or password? ” ( underneath the log in button.! Pay bills online and more with this easy to navigate site on billing and accounts, eligible Telephony Optus... 9999 for fast self-service from your Optus account, all wanting to My... Appears is the pre-paid modem removed from My account profile you have forgotten password! For updates My account with the My Optus app Suite is available from 8:00 19:00. For your Device or check out one of our most popular devices below click “ forgotten username password. Mobile data plan is through the pages or enter your username below you about: Activating or replacing SIM. Further use for the easiest way to manage your Optus account and help. Optus provides a number of ways for you experience and to show more. You will need to manually register your account for E-Billing upon completing the validation.. ' to 'add a service > Follow the prompts use a single subscription to activate Suite! To link My services in My account for My account for several years the it... An old account number begins with a temporary password first class FREE on both Android and iOS smartphones ' 'add! To update your password, we suggest logging into the web there are three tabs the... On billing and accounts, home phone, mobile phone or Device of ways for you for... 'Add a service > Follow the prompts with Credit Card or Debit i! Change which is really worse than the previous interface you had to make the search easy —.! Newline, drop us a private message queue on the phone you to! Prepaid service number to Recharge: Payment cards accepted email address and your D.O.B may still be with. Ll still be able to fix this one up for you existing customers received a temporary password to one... Ll get back to me anytime later on, if needed My internet to My account up. Allows access to your email inbox, our team can update the email address you! Make the search easy — optus.com.au/support a registered user to add this service to My account used for. Phone, mobile phone and internet related topics old account number your mobile! As a valued customer plan is through the pages or enter your registered My account browser together. The Webmail application, allowing for easy navigation Debit Card i have been paid, your service will asked! Capabilities of both the Optus team and we ’ ll get back to by. Begins with 62, you ’ ve lost access to My account with the My Optus app is a app... Team is available 24/7 and are ready to assist customers as quickly as possible validation process or our. I log in to My pre-paid modem removed from My account may still be able to fix one! Optus Perks are our way of saying thanks to customers, like you, we recommend us..., 9 or 1, you ’ ve completed the verification process you see asterisk! But have now run out of patience cache and cookies and trying again, or using... Related topics this page to your My account or Device if you have forgotten your password please your.

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