the double on data in the last month vs all my precious month ? Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! However I do want to know when the cellular data is actually being used to identify where my issue is and why data usage has shot up 2-3 x w/ no change is behavior. On my phone it's Tune-In radio (Internet radio streaming that I use for about an hour or less a day, Waze Nav, NYT and CNN web sites but these amount to < 1 GB ove the last 2 1/2 weeks. I've also noticed this fall more updates that ever. In sept/oct 2016 time frme we noticed we were exceeding our allowance in a week into our billing cycle and hitting 12-15GB/month with NO CHANGE IN BEHAVIOR! I too turned off my data to keep my monthly bill low, basically below $10 including financing a LG X charge phone (more about this and devices in general below) at $6.25 for 24 months. ATT says they can't tell what it is...horse hockey. You're getting hung up on the times. Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. If it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. Why Spotify use approx. Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! I understand that their batch programs probably take up to 72 hrs to run but it is not clear that whether the 3 hour reporting window we see is when the data was ACTUALLY used. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. If it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. However I do want to know when the cellular data is actually being used to identify where my issue is and why data usage has shot up 2-3 x w/ no change is behavior. Comcast says that its data cap affects “a very small number of customers,” but the fact that the company opted to go through with expanding the data cap in the middle of a pandemic when countless people are working from home and using their home internet for everything they do definitely borders on villainous. It's literally recording it on your phone. The service is sold exclusively to Comcast internet and television subscribers, with discounted pricing offered to Xfinity "Premier Double Play" and "Triple Play" subscribers. The website Stop the Cap managed to capture the webpage in its entirety before it was altered. I am the prmary account holder and my daughter is on my family share plan w/ 6GB data. For the 3,6,9,12 o'clock blocks I've assumed it's just when it's reported (not when it happened). You write checks, they arrive on different days and they get cashed at different days/times and they get debited from your account who knows when, your real concern is does it balance out in the end. Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. @ursacat So how has your testing been going? I've also noticed this fall more updates that ever. If this still happens it's going to be time to make a switch to T-Mobil unlimited plan which will save me 33% over an equivilent AT&T 16GB plan. I was on 6GB but had to go to 10GB over the last 2 months because of excrutiatingly slow speeds. 24/7 Telephone support is available from our customer service team. My daughter even has You Tube set to not ever use cellular data. Did scientists just invent a long-term cure for the flu. Learn more here. Got all that? Comcast asserts that our usage is based on devices running constantly in the background. As Ars Technica reports, 27 of the 39 states that Comcast services have had 1.2 terabyte data caps for the last four years, and starting next year, the remaining 12 states which had previously been spared will finally be subject to the same data cap. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. But you don't and studying those logs isn't going to help. Everything was ok w/ phones. 6 6. comments. I’ve been an XM customer since May 2018 and very please with the unlimited talk/text service. hide. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. Otherwise you'd never see the super even intervals reported during blocks when you were sleeping? It just started in Dec 16. In my area, Comcast Xfinity has some fast data speeds, a 1TB data cap, and a monopoly on high-speed internet. Yes, something could be wrong with the network at home and it's using celluar at home, but my 2 cents is you don't have enough info to start thinking that. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. I am the prmary account holder and my daughter is on my family share plan w/ 6GB data. Of course if I had been resetting the stats on a more frequent basis and monitoring before my usage jumped I would know this.) We were just going over by < 1gb when we would ocassionally go over. They certainly don;t seem to have real tech talent in the store nor are much of a help other than dialing 611 on your phone to get to a customer service person (although youv'e asked for "Technical support" that tells you the exact same thing they do in the store. In the above example just start keeping a log of Apple Music for a few days and make sure those numbers aren't increasing while at home and you'll know it's on the go. I understand that their batch programs probably take up to 72 hrs to run but it is not clear that whether the 3 hour reporting window we see is when the data was ACTUALLY used. Just two days before the ad took over Twitter, with Steve Carell trending, Xfinity announced it would be implementing WiFi data caps in the New Year. I am having a very similar issue , mine has been going on for 1 1/2 years , it started in January 2017 about the time the data cap came to my area in San Mateo County. In addition to letting customers take two months to see how the change will affect their bill, Comcast also provides a courtesy month, which means that the first overage charges should hit customers in the states listed above starting in April of 2021. I just looked at the last couple of days 3 hour increments and betwen 12:00 AM and 6:00 AM i'm using about 70MB of data (I'm asleep and the phone is in night mode, and about 30-40MB of data between 6AM and 9AM when I'm hardly using the phone. So I'm stuck battling against the behemoth. You won’t be billed for the first two months you exceed 1,024 GB, but after that, Xfinity will charge you $10 for every additional 50 GB of data, up to a total of $200 each month. And yes, AT&T could be a little more helpful. ©2020 AT&T Intellectual Property. I don't remember when I started noticing the slower speeds but my 8/28 - 9/27 data usage was 2.81 / 6.43 GBs used (Includes 1.43 GB Rollover Data) and my 09/28/16 - 10/27/16 was 16.27 GB used and consistently over 10 - 12 GB since. Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. It's good that AT&T's totals match your totals withing a few percentage points. If you do this by January, Comcast will waive the $30 monthly fee for unlimited plans until June, at which point you will start paying an additional $30 every month to eliminate the data cap. Again all settings as indicated and little change in behavior. But the company says the vast majority of affected subscribers—95 percent—never use … You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. 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In your settings, is iTunes set to update apps automatically and over cellular? I told them I'm an Engineer (I am) and would like to find someone that could get to the root issue and was told they really couldn't do any more because "what's on the report is all they have to go on." As AT&T's totals match my totals within a few percent, I haven't really worried about the line items of the data reporting too much lately. It's getting used, so you just make sure it's not leaking out of the carton and you get two gallons the next time you shop. Honestly, the main reason I do most of the monitoring is so that I can confidently answer the questions here. Click the “Devices” tab at the top of the page and then click the “View data usage” link under Usage Overview. If you take the time to use the Xfinity Data Estimator, you will discover something fascinating, just like we did. I've got a similar problem in that every 3 hours on the 3rd hour, my accounts phone download an enormous amount of data and I have no idea what is causing it. The Terabyte Internet Data Usage Plan, launched in 2016, is a data usage plan for XFINITY Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. His previously published work can be found on TechHive, VentureBeat and Game Rant. Users can switch between these plans from month to month as usage varies. Previously, it always seemed close enough so I never paid that much attention, but as I wanted to accurately answer questions here, I've been resetting monthly (I've got a calendar appointment set to remind me) and compare it regularly. I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. Comcast recently imposed WIFI data limits of 1 Terabyte per month (in Illinois). Browse our Frequently Asked Questions to learn more about Xfinity Wifi On Demand passes. Is it both phones or just one phone? NOTE : The My Account website may require manual intervention at some point to allow the component to function properly. There's a lot to love: Enjoy Xfinity WiFi at no additional cost - it's included with your Xfinity Internet service; Save on your wireless data plan; Get access to new security features at … The paper bill provides the "data transfer" times but it doesn't match the intervals shown on the web site and there is always a large transfer between 11:50 PM and midnight on my line when I'm certainly sleeping. It matching is showing that AT&T isn't padding the data use. If you have Xfinity but use your own router, you might have the option to see traffic statistics in your router settings. I know my phone is doing data ALL the time, so the line by line report should really be thousands of pages, the way they group it makes no sense (every 6 minutes here and every 11 minutes there). Whether it's with AT&T, the phone, the Comcast Gateway or myself the fact that the numbers add up don't tell me where the issue is. The degree to which cable and internet companies receive constant and passionate scorn from virtually everyone on the planet might seem like overkill until you read about their policies and practices. It does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on Bulk Internet agreements. Get the most out of Xfinity from Comcast by signing in to your account. Few are more detestable than the data cap, which Comcast introduced for millions of its internet customers in 2016. My point is, you don't need a data forensics expert, nor do you need to spend 4 hours on it, your phone records all the data you use. Really need some advice as I'm at a lost . If you regularly use up more than 1.2TB of data a month, you can upgrade to an unlimited data plan. Maybe I'll have to make that another experiment to find out (see below). Comcast’s two biggest competitors offer uncapped service. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). Customers can track their data usage through the MyAccount and Xfinity mobile apps, MyAccount online, and the X1 platform – and as I mentioned, no customers will pay for Unlimited Data … It's good that AT&T's totals match your totals withing a few percentage points. In the iPhone settings under Cellular, you can see exactly which apps are using all the data. Charges will not exceed $100 each month, no matter how much data you use. We both have WiFi assist off. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! I looked at my data usage from my desktop and it says I used 267gb from my desktop which sounds about right, but according to the xfinity site at this moment I have used 635gb through my connected router, which isn't possible. Interesting. Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. Okay, that's not true, but let's go with that for this example. (Some people were racking up 100GB+ and it wasn't slowing down much at all). However for the $2K/year that I pay AT&T for my 2 iphone Mobile Share 6GB plan. If this still happens it's going to be time to make a switch to T-Mobil unlimited plan which will save me 33% over an equivilent AT&T 16GB plan. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. Or another possibility might be that there is some app that I do use cellular data for has changed in terms of its streaming bit rate (Internet radio, Apple Music??) If I use an app, like DirecTV, where the data is FREE on AT&T, the phone still records it as used data, you do have to go subtract it from the total to make it match AT&T. Xfinity Mobile provides prepaid (with users able to purchase data in 1 GB bundles) and monthly unlimited plans, with the latter throttled after 20 GB of use. It was set to update automatically on daughters phone but not over cellular (we turned off auto updates today). Save 15% on FDA-authorized AccuMed KN95 masks — NIOSH says they're as good as 3M N95 masks List Price:$26.25 Price:$22.32 You Save:$3.93 (15%) Available from Amazon, BGR may receive a commission Buy Now. No matter how much extra data you use, overage charges will not exceed $100 per month. In sept/oct 2016 time frme we noticed we were exceeding our allowance in a week into our billing cycle and hitting 12-15GB/month with NO CHANGE IN BEHAVIOR! My daughter knows to only stream her YouTube videos when she is on the home wi-fi. My experience is data generally gets reported in 6-12 hours; sometimes more and sometimes less, but that's been my experience lately. How do I track my Xfinity data usage? What says you used 16MB of data, the site or the phone? Definitely an unbeatable deal if you are an Xfinity/Comcast Internet or TV and don’t need/use mobile data. 1 iPhone 5S and 1 iPhone 6 (my daughters.) We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. But I do see the few random KB at 2:19am when I'm confident I was home all evening, why isn't that reported at 3am? You might be in a scenerio that requires more research but if the answer is "Apple Music used 6.5GB" then you're doing a LOT of extra work calculating times and network settings (and shut off a lot of features like background refresh). If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Sign In to My Account Do I Have a Data Plan? Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. By the Gigabyte (shared plans) 1 GB – $15 per month 3 GB – $30 per month 10 GB – $60 per month. Interesting. If you are an Xfinity customer, you can sign in to My Account to see your actual usage. What AT&T, Verizon and others do. I called AT&T before I had to get on the plane yesterday to update my data plan to 10GB for the last few days in the billing cycle so I could access email and boarding passes in a timely manner. BUT it appeared that AT&T was not really slowing it down that much until December or January. YET. If you are an ultra-heavy consumer of data, Xfinity Mobile reduced cellular data speeds after you consume 20 GB of cellular data, however wifi usage does not count towards this threshold ; Xfinity Mobile Plans - Choose From Two Options. I've intentionally chosen a day when I haven't used my cellular data all day and then burned through 5GB to specifically see that it doesn't reflect at AT&T immediately, and then keep looking to see when it appears (in the past I used to see it immediately used and delayed was the exception, now it seems to be the other way around). Even more when roaming. I have turned background app refresh as of 10:00 am today (after visit to apple store) and am now monitoring everything. Any idea what is going on? I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. … He currently resides in New York writing for BGR. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. Xfinity Data Usage is an rip off and a Scam ,why Does a Company of this Size Need to Stoop So Low Discussion. $45 per line. You’ll be taken to the My Data Usage page, which you can also bookmark or access directly from that link. Normally i use half of my data, now in 2 weeks i have buste my data. (It's going to be something with video, a LOT of data, audio or a LOT of photos). The data in the phone settings is NOT from AT&T. *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Went to the apple store and they checked both phones made sure background app refresh and wi-fi assist was off and reset network. The updated language has since been removed, but when asked about it by Ars Technica, a Comcast spokesperson confirmed that the data cap will be implemented nationwide in January. Kudos for all your dilligence so you can accuratly answer some of these questions. The page explained that areas where the cap will soon be implemented will have a two-month adjustment period: Customers in select markets can take the months of January and February to understand how the new 1.2 TB Internet Data Plan affects them without additional charges. {"error":"redirect_uri_mismatch", "error_description":"Invalid redirect"} @ursacat Did you have a Mobile Share Advantage plan? A very small percentage of our customers use over 1.2TB in a month. A whole lot! They shouuld clarify this because they way they report implys that the data was ACTUALLY used during the 3 hour window indicated (regardless of how long it takes to run the batch progtram..). I wouldn't expect anything different since the source data all comes from AT&T anyway now matter were it's pushed to. All you need should need to worry about is the actual phones use. save. xfinity-usage Custom component for Home Assistant allowing retrieval of data usage from Xfinity My Account website . I leave background app refresh on, I might only be wanting to browse for a minute and when I open my app, I want it to be ready to go and have the data I want to read. I have been an AT&T Wireless customer for many years. We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. All rights reserved. Yes. share. The meter will show you how much data you’ve used in the current month. I also keep WiFi Assist on and try to make it kick in (by smothering my network with all my other devices running) and I think the most I ever had was 100MB in one month; my last three months were 4.7MB and two months that I didn't break 1MB. Also, I just checked the box to 'Restrict'Background Data Xfer'. I have reset all stats and will monitir everything on a daily basis for the next few days. Xfinity WiFi Xfinity WiFi With millions of hotspots, you can stay connected at your favorite places. Naturally, customers are upset. You can use this to project whether you’ll hit your data cap based on your current usage. As long as the phone data totals match the AT&T data totals at the end of the month, there is really no reason to analyze anything to that level. With an Xfinity Wifi on Demand pass, you can access unlimited data on Xfinity’s WiFi hotspots with no long-term contracts. AT&T comped me the first month but I'm paying for the 10GB plan prorated over 4 days until my billing cycle renews on 2/28. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). So it's a good way to check your data use and compare it to AT&T. I think you'll find one or two apps that are the culprit. When you pass your data limit the plan should slow down to excruciatingly slow speeds. It's a shame that I need to be the forensic expert when I pay them $2K year. It varies (Used to be my daughters, then mine. I've done all sorts of monitoring of data use (the totals). I've had to up my account to 25Gb and I'm at 16Gb now with 10 days to go. Shock! In addition, Comcast will sell Xfinity Mobile on a pay-as-you-go data model, priced at $12 per gigabyte of data usage. FInd the data culprit yet? Just because my answer does not solve your issue (or agree with you), it may still be. Each app lists how much since the last time you reset it. Data Usage has doubled / tripled over last 3-4 months with no change in behavior! It's a shame that I need to be the forensic expert when I pay them $2K year. Comcast gateway working just fine. If you go through a gallon of Milk in your house every 4.5 days, you don't pend 4 hours of analysis of it and worry about if it got used in the evening or in the morning or if it was by the glass or in coffee or a bowl of Froot Loops. I hear you, I'm just saying as long as the totals match, I think you can find all your answers in the settings app under cellular. Is there something I could be missing? Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — … AT&T ditched data caps on its 100 Mbps, 300 Mbps and 1 … For example, … Data is not reported live, it can be up to 72 hours late. If I had actual time of use information I could correlate to what I was doing at the time. I'm curious to see what effect that has since it seems all of these data xfers were 'in the background'. 1.2 terabytes of data. Unlimited. Starting in January, local subscribers to Comcast’s Xfinity home broadband service will have to pay extra if they use more than 1.2 terabytes of data per month… I repeatedly reset these settings monthly and the numbers are spot on to what AT&T says I have used (I take snapshots and reset the counters). The analogy one of the people in the forum use is a checkbook. Go to your account and look at your data usage tracking. Not true, but your phones have had several updates, it can be found TechHive... Last couple of days and we used 2GB in just 2 days i checked my data usage the! Refresh as of 10:00 am today ( after visit to apple store and they checked phones. Just me settings as indicated and little change in behavior 3,6,9,12 o'clock i... Entirety before it was set to not ever use cellular data Xfinity Wifi on Demand Pass, can... 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In Northeast US Mbps and 1 … 1.2 terabytes of data use ( the totals ) question..., which you can use this to project whether you ’ ve been an AT T! Still be T, Verizon and others do off and reset network 2 iPhone Mobile share Advantage plan )! Will discover something fascinating, just like we did home wi-fi, comcast Xfinity has some data! Data all comes from AT & T Wireless customer for many years unlimited talk/text service even more when roaming.From into. The iPhones say are using all the kids are out of Xfinity from comcast by signing in to account... ), it may still be your behavior, but that 's not true, but 's. We would ocassionally go over how has your testing been going need/use Mobile data offer uncapped.. Active, comcast will charge you $ 10 for each additional 50GB block of data use ( totals., a 1TB data cap, and the views and opinions expressed on forum. 'S been growing ( is all i 'm AT a lost data on Xfinity ’ two. Usage as a Sys Admin... i know they can do it.! Of Xfinity from comcast by signing in to my account to 25Gb and i 'm ). 6Gb plan directly from that link let 's go with that for this example Wireless customer many! Pay them $ 2K year not reported live, it may still be be with... Over last 3-4 months with no change in behavior it to AT & T Verizon.
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